Shipping Policy
A legal disclaimer
Belìa is not responsible for delays caused by third-party couriers, customs processing, or circumstances beyond our control (including weather, strikes, or holiday disruptions).
While we ensure secure packaging, Belìa is not liable for damage occurring in transit.
Customers are responsible for providing accurate shipping information. Additional charges may apply for reshipment due to incorrect or incomplete addresses.
Shipping Policy - the basics
1. Delivery Area
We ship to Belgium and selected EU countries. For destinations not listed at checkout, please contact us at [Insert Email].
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after business hours are processed the next working day.
3. Delivery Estimates
Belgium: 1–3 business days
EU Countries: 3–7 business days
Note: Delivery timelines are approximate and may vary based on courier performance.
4. Shipping Costs
Shipping fees are calculated at checkout based on location and order volume. Promotional free shipping offers will be clearly displayed if active.
5. Packaging
Our beers are shipped in protective, recyclable packaging to preserve product integrity and reduce environmental impact.
6. Order Issues
If your package is delayed, lost, or arrives damaged:
Contact us at [Insert Email] within 48 hours
Include order number, photos, and a description of the issue
We will assess your claim and offer a suitable solution (refund or replacement).
7. Incorrect Address
Customers are responsible for entering correct delivery information. Belìa is not liable for orders shipped to incorrect addresses. Reshipping fees may apply.